How can I create an alert in Cyclops Watch?
If you want to monitor your store performance without logging into Cyclops from time to time, you’re on the right...
Cyclops Watch
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How many alerts can I create in a single company?
You can create up to 30 alerts within a company. The number count will be shown on the left upper... -
How can I delete an alert?
Follow these simple steps below to delete an alert: Step 1: Go to Cyclops Watch Page Step 2: Scroll down... -
How can I edit an alert?
You may edit the alert by clicking directly on the alert on the Cyclops Watch Page. Alternatively, you may follow... -
Can I temporarily stop an alert from functioning?
Yes. You can simply scroll down to the alert you wish you stop. On the left-hand side of the target... -
What does the alert camera status mean?
Each alert has a camera status shown on the left-hand side. It indicates the camera stream statuses connected to the... -
Why can’t I see my newly created alerts?
It will take some time for the newly created alerts to initialize and be shown on the Cyclops Watch page.... -
Can I create an alert for a zone?
Yes, Cyclops Watch can cover both store and zone level monitoring. You may choose an individual zone after the store... -
How long can I set my alert to?
Currently, you may set your alert among 4 different time intervals: 5 minutes, 10 minutes, 20 minutes and 30 minutes.... -
What is an instant alert? How is it different from the standard alert?
You will have the choice to enable instant alert mode in the Time Interval section when creating or editing an... -
What are the available data types for setting up the condition?
At the moment, there are 10 types of data available for monitoring: Passerby, footfall, zone traffic, average dwell time, average... -
Can I create multiple conditions within the same alert?
Yes! To add on more conditions, simply click on the “+” button at the end of the existing condition. You... -
What threshold should I set in the alert?
There are no rigid rules or limit to set the threshold. We recommend you make reference to the daily performance... -
What channels are available for alert notification?
There are 3 ways a user receives an alert notification: Cyclops notification center, email and SMS. Below is some extended... -
Why can’t I receive alert notifications via SMS?
There are 3 reasons why you could not receive the notifications via SMS. You have not registered and verified your... -
How can I view the alert trigger record?
Viewing the trigger history is helpful to understand the time distribution of the alert and the business operations. You may...
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