Are there any password requirements? To ensure maximum security, the password requires a minimum of 8 alphanumeric characters including at least one number, one uppercase...
If I forget my password, how do I reset it? Don’t worry, it happens to all of us! Just follow these simple steps to retrieve your account. Step 1: On...
Where can I change my password? Changing your password can be done in 3 steps. Step 1: Go to Settings > Account > Security Step 2:...
How to “Join company”? The admin of the company account will have to invite users to join the company account on Cyclops. Related Questions:...
How do I invite a user? Wondering how to invite a user? You’ve come to the right place! With our “Invite User” function, you can easily...
Where can I edit my profile? Having a profile helps your team know who you are. It allows you to manage your user access rights and...
What are user groups? User groups help organize users into different store groups that could represent your branches or regions. Users can only access...
Where can I change a user’s access level? Changing the level of a user’s access is useful in keeping your company information updated on Cyclops. Continue reading to...
What are the levels of user access? We offer 3 different levels of user access, namely admin, member, and viewer, to allow more convenient and structured management...
How do I alter my account status? Account status refers to whether your account is active or inactive. We are sorry to hear that you want to...
What is “Quit company”? “Quit company” disables your access and permission to your company’s resources, but your company account will remain active. Note: There...
If I accidentally pressed “Quit company,” how do I regain access? If you accidentally pressed “Quit company”, don’t worry! You can easily regain access to your company account by having the...
Set up multi-factor authentication (MFA) To add an extra layer of security to your account, you can set up multi-factor authentication. Don’t know how to...
How to disable multi-factor authentication (MFA)? Disabling multi-factor authentication means that the user will no longer be required to provide a multi-factor authentication code when signing...
What is an API Token? If you would like to retrieve your data from Cyclops for internal analysis, you may do it through our API...
How secure is my data? Your data security and privacy is our top priority! Please see below for more information on our policies and practices. ...
Why are Cookies used in Cyclops? We use cookies and other tracking technologies to manage authentication, improve your browsing experience on our website, to show you...
Is there a limit to how many users can be on the company account? No, you can invite as many people as you want onto your company account. Related Questions: What are the levels...
How do I restrict a user? Restricted users have restricted access to your company account. If you are the admin, there are two ways you can...