Are there any password requirements?
To ensure maximum security, the password requires a minimum of 8 alphanumeric characters including at least one number, one uppercase...
Account
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If I forget my password, how do I reset it?
Don’t worry, it happens to all of us! Just follow these simple steps to retrieve your account. Step 1: On... -
Where can I change my password?
Changing your password can be done in 3 steps. Step 1: Go to Settings > Account > Security Step 2:... -
How to “Join company”?
The admin of the company account will have to invite users to join the company account on Cyclops. Related Questions:... -
How do I invite a user?
Wondering how to invite a user? You’ve come to the right place! With our “Invite User” function, you can easily... -
Where can I edit my profile?
Having a profile helps your team know who you are. It allows you to manage your user access rights and... -
What are user groups?
User groups help organize users into different store groups that could represent your branches or regions. Users can only access... -
Where can I change a user’s access level?
Changing the level of a user’s access is useful in keeping your company information updated on Cyclops. Continue reading to... -
What are the levels of user access?
We offer 3 different levels of user access, namely admin, member, and viewer, to allow more convenient and structured management... -
How do I alter my account status?
Account status refers to whether your account is active or inactive. We are sorry to hear that you want to... -
What is “Quit company”?
“Quit company” disables your access and permission to your company’s resources, but your company account will remain active. Note: There... -
If I accidentally pressed “Quit company,” how do I regain access?
If you accidentally pressed “Quit company”, don’t worry! You can easily regain access to your company account by having the... -
Set up multi-factor authentication (MFA)
To add an extra layer of security to your account, you can set up multi-factor authentication. Don’t know how to... -
How to disable multi-factor authentication (MFA)?
Disabling multi-factor authentication means that the user will no longer be required to provide a multi-factor authentication code when signing... -
What is an API Token?
If you would like to retrieve your data from Cyclops for internal analysis, you may do it through our API... -
How secure is my data?
Your data security and privacy is our top priority! Please see below for more information on our policies and practices. ... -
Why are Cookies used in Cyclops?
We use cookies and other tracking technologies to manage authentication, improve your browsing experience on our website, to show you... -
Is there a limit to how many users can be on the company account?
No, you can invite as many people as you want onto your company account. Related Questions: What are the levels... -
How do I restrict a user?
Restricted users have restricted access to your company account. If you are the admin, there are two ways you can...
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