What store information do I have to input? To set up a new store, you will need to fill in your store information, which includes the store group...
How do I upload / change my store floorplan? The store floorplan is used to define zones for AI analytics and data visualization. Keep reading to learn how it...
How do I connect my cameras to my analytics zones? When you create a new analytics zone, you can choose to: 1. Add a new camera source and connect to...
How do I create a location in the Setup Wizard? Creating a store is normally the first thing you do in Cyclops to start the amazing journey, please follow the...
How do I edit my location details? Keeping your store details updated makes it easier for you and your team to identify your store. To edit your...
How to create an analytics zone? An analytics zone is a user-defined area that Cyclops will perform analytics on. Creating analytics zones allow you to compare...
How to edit an analytics zone? Editing an analytics zone enables you to keep your store updated on Cyclops. This is especially useful if you implemented...
How do I rename my analytics zone name? Unfortunately, changing an analytics zone name after it is set up is not viable at the moment. If you wish...
Can I update my floorplan? Updating your floorplan allows you to create accurate analytics zones. Learn how to update your floorplan here! Step 1: Go...
What is footfall, and how do I set it up? Footfall represents the number of people that entered your store. It is an important indicator of how successful your company’s...
What is passerby, and how do I set it up? Passerby gives you the number of people who passed by a defined line from all directions outside of your store....
What are dwell time, age, gender, emotion and heatmap, and how do I set them up? Before proceeding to the instructions, let’s learn about what do they mean! Dwell Time Dwell time is the length of...
What is queue time, and how do I set it up? Queue time is the time customers spend waiting for the cashier. To set up this AI engine, define an area...
How can I add additional cameras to my account? Please notice that you cannot add an additional camera standalone. You must connect it to an analytics zone. To connect...
Can I connect my camera to more than one analytics zone? Yes, you can connect your camera to multiple analytics zones but you cannot connect multiple cameras to an analytics zone....
How to create a widget? Widgets allow you to visualise data with much more freedom and flexibility. In this tutorial, you are going to learn...