What store information do I have to input?
To set up a new store, you will need to fill in your store information, which includes the store group...
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How do I upload / change my store floorplan?
The store floorplan is used to define zones for AI analytics and data visualization. Keep reading to learn how it... -
How do I connect my cameras to my analytics zones?
When you create a new analytics zone, you can choose to: 1. Add a new camera source and connect to... -
How do I create a location in the Setup Wizard?
Creating a store is normally the first thing you do in Cyclops to start the amazing journey, please follow the... -
How do I edit my location details?
Keeping your store details updated makes it easier for you and your team to identify your store. To edit your... -
How to create an analytics zone?
An analytics zone is a user-defined area that Cyclops will perform analytics on. Creating analytics zones allow you to compare... -
How to edit an analytics zone?
Editing an analytics zone enables you to keep your store updated on Cyclops. This is especially useful if you implemented... -
How do I rename my analytics zone name?
Unfortunately, changing an analytics zone name after it is set up is not viable at the moment. If you wish... -
Can I update my floorplan?
Updating your floorplan allows you to create accurate analytics zones. Learn how to update your floorplan here! Step 1: Go... -
What is footfall, and how do I set it up?
Footfall represents the number of people that entered your store. It is an important indicator of how successful your company’s... -
What is passerby, and how do I set it up?
Passerby gives you the number of people who passed by a defined line from all directions outside of your store.... -
What are dwell time, age, gender, emotion and heatmap, and how do I set them up?
Before proceeding to the instructions, let’s learn about what do they mean! Dwell Time Dwell time is the length of... -
What is queue time, and how do I set it up?
Queue time is the time customers spend waiting for the cashier. To set up this AI engine, define an area... -
How can I add additional cameras to my account?
Please notice that you cannot add an additional camera standalone. You must connect it to an analytics zone. To connect... -
Can I connect my camera to more than one analytics zone?
Yes, you can connect your camera to multiple analytics zones but you cannot connect multiple cameras to an analytics zone.... -
What is staff exclusion, and how do I set it up?
Staff exclusion is the mode excluding staff involvement and users could thus view customer-only data. The algorithm identifies the staff... -
How to create a widget?
Widgets allow you to visualise data with much more freedom and flexibility. In this tutorial, you are going to learn...