What is the difference between locations and touchpoints? Location is the entire physical space that you wish to collect the data from, e.g. a shop, mall, restaurant, event...
What is a touchpoint and how to create one? A touchpoint is a user-defined area in the location that Cyclops will perform analytics on. Creating touchpoints allows you to...
What is AI engine and how to set it up? About AI Engine AI engine performs artificial intelligence on the camera stream. It helps to monitor the performance of your...
How to finish the setup of uncompleted touchpoint settings? You might have partially set up a touchpoint, but have chosen not to proceed with the advanced setup like touchpoint...
How to edit a touchpoint? Editing a touchpoint enables you to keep your location updated on Cyclops. This is especially useful if you implemented new...
How to delete a touchpoint? To delete a touchpoint, please follow the steps below. Step 1: In “Locations”, select the touchpoint you intend to delete....
How to create a touchpoint group and subgroup? Touchpoint groups help to organize your touchpoints for easier monitoring. Follow the below steps to create a touchpoint group. Step...
How to edit a touchpoint group? To edit the name and tag of a touchpoint group, you may follow the below steps to do so. Step...
How to delete a touchpoint group? To delete a touchpoint group, follow the below steps: Step 1: In “Locations”, click the [•••] icon next to the...