How do I rename my camera?
Updating your camera name makes it easier for you and your team to identify the corresponding analytics zone. To rename...
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Can I connect my camera to more than one touchpoint?
Yes, you can connect your camera to multiple touchpoints, but you cannot connect multiple cameras to a touchpoint. Learn how... -
How to edit camera settings?
To edit your camera’s settings including camera information, RTSP URL, camera license, camera spot & angle and camera coverage, please... -
What are the different camera stream statuses?
There are 6 different camera stream statuses. Continue reading to learn more! Initiating: Your camera is initializing on Cyclops. This... -
How to pause / restart/ refresh my camera?
If you would like to adjust your camera status, Cyclops allows you to pause, restart or refresh your camera. Pause:... -
How to delete my camera from Cyclops?
To delete your cameras from Cyclops, please continue reading to learn how to do it. Step 1: In “Locations”, click... -
Is my camera streaming in real-time?
Yes, we process your data in real-time, but processed data will be displayed either in real-time or with a latency... -
How long does Cyclops keep the camera stream footage?
Cyclops only keeps the unprocessed camera stream footage. Once the camera stream footage is processed, it will be removed from... -
What is RTSP stream URL?
The Real-Time Streaming Protocol (RTSP) stream URL is the link which Cyclops used to communicate with your camera and obtain... -
How do I get the RTSP stream URL from my camera?
Not all camera systems provide the URL directly. In some situations, users may have to generate the URL themselves. But... -
How do I manage my subscription plan?
Managing your subscription plan allows you to switch between different types of plans and change the number of cameras you... -
How many cameras can be connected to?
Your camera license shows the number of cameras that have been connected and the maximum number of cameras that can... -
How do I view the heatmap for my location?
To view the heatmap of your store, click on Heatmap, and then follow the steps below. Step 1: Click on... -
Why I cannot generate and download my report?
There are many reasons for being unable to generate and download your report. You may be unable to generate your... -
What cameras does Cyclops support?
There are certain types of cameras that contain the RTSP stream link. If you are not sure whether your camera...