How do I connect my cameras to my analytics zones?
When you create a new analytics zone, you can choose to: 1. Add a new camera source and connect to...
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How can I add additional cameras to my account?
Please notice that you cannot add an additional camera standalone. You must connect it to an analytics zone. To connect... -
How do I rename my camera?
Updating your camera name makes it easier for you and your team to identify the corresponding analytics zone. To rename... -
Can I change the camera my analytics zone is connected to?
No, you are not able to directly change the camera your analytics zone is connected to. If you really wish... -
Can I connect my camera to more than one analytics zone?
Yes, you can connect your camera to multiple analytics zones but you cannot connect multiple cameras to an analytics zone.... -
Can I change my camera operating hours?
Yes, you can change the operating hours of your camera. Let’s learn how to do so in this article! Note:... -
What are the different camera stream statuses?
There are 6 different camera stream statuses. Continue reading to learn more! Online: your camera is connected and processing your... -
How to start / pause / relaunch my camera?
You can start, pause or relaunch your camera by the 3 steps below. Step 1: Go to Settings > Cameras ... -
Can I remove my camera from Cyclops?
Yes, you may remove your cameras from Cyclops anytime you wish to do so. Please continue reading to learn how... -
Is my camera streaming in real-time?
Yes, we process your data in real-time, but processed data will be displayed with a latency of 3 to 8... -
How long do Cyclops keep the camera stream footage for?
Cyclops only keeps the unprocessed camera stream footage. Once the camera stream footage is processed, it will be removed from... -
What is RTSP stream URL?
The Real-Time Streaming Protocol (RTSP) stream URL is the link which Cyclops used to communicate with your camera and obtain... -
How do I get the RTSP stream URL from my camera?
Not all camera systems provide the URL directly. In some situations, users may have to generate the URL themselves. But... -
How do I manage my subscription plan?
Managing your subscription plan allows you to switch between different types of plans and change the number of cameras you... -
How many cameras can be connected to?
Your camera license shows the number of cameras that have been connected and the maximum number of cameras that can... -
How do I view the heatmap for my store?
To view the heatmap of your store, click on Heatmap, and then follow the steps below. Step 1: Click on... -
Why I cannot generate and download my report?
There are many reasons for being unable to generate and download your report. You may be unable to generate your... -
What cameras does Cyclops support?
There are certain types of cameras that contain the RTSP stream link. If you are not sure whether your camera...