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How to export data in Cyclops?

Data export in Cyclops has become even more convenient with the all-new page design and features. To go to the data export page, first you need to click the data export icon on the left-hand side navigation panel. (circled as below)

Click the icon circled in red to access “Data Export” page

There are two ways to export data: Local Download & Email with their corresponding explanation as below:

Local Download: The exported files will be downloaded to your local computer

Email: The exported files will be sent to the recipient’s email address

Here we will walk you through the export process with each method.

Method 1: Local Download

Please make sure you chose Local Download first before you make other changes underneath.

Choose export file type

Currently, we support two file types: CSV & Excel. For general data analytics purposes, export with an Excel file is preferred. You can choose both options if you want, the files will be exported in .zip format which you might need an Unzipping software like 7-Zip to open.

Click on the option to choose your export file types.

Choose between Location / Zone

As applied throughout any other component in Cyclops, data can be viewed in location OR zone level, the same rule applies here. You will need to choose between location OR zone, you can’t export with both data.

Make your selection by clicking on the button

Select the Location / Zone you want to export data

As seen in widget builder, you can select the location/zone you would like to export data from here. Simply click on the name to select, click again to de-select. Selecting the parent group will also select the location/zone underneath it.

You can also search your location/zone to save time finding them

Select data type you want to export

Select the data types you need in the list below. Please be reminded that you can’t choose the data type you haven’t set up for the location/zone selected. If you are unsure about what AI engine you have set up so far, you can always go to the Locations page for more information. If you want to know more what do these data mean, you can take reference from this guide

Please select location/zone first before you try to select any data type as you won’t be able to select anything

Set your export period

Simply click on the From and To date field to define the export duration or you can make use of the shortcuts we built for you (Last 7 days/ Last 30 days/Last 90 days/This year/Last Year).

Don’t forget to set your data display unit, the default setting is by hour.

It is also worth noting that the export processing time is directly related to the amount of data you are exporting, so please be patient if you are export a large amount of data.

Submit your export request and wait

Everything should be set and ready to go, you can click Export to start exporting the data. The system will notify you if you miss something along the way.

Please click export when you are ready
Once clicked, your request is submitted and please wait for the download window to show
A download window should pop up on the screen automatically. However, it is quite common that your web browser could have blocked the download window due to security reasons. In this case, you can click the “Click here” button to initiate a download
Save the exported file in the location you want
Data exported with excel comes with Excel table form
at which offers great filtering and charting capability

Method 2: Email

Please make sure you chose Email before you make any changes underneath. While email has some extra fields to complete, the flow is pretty similar, so let’s see what else you need to fill in.

Type the recipients’ email addresses

You need to type the email address you would like to receive the export files in the Recipients field. Once you finish typing an address, please press Enter / Spacebar to enter the email address.

Type the email address here and press Enter / Spacebar to separate them
Successfully entered email addresses should show up like this

Customise your email (Optional)

To make your email more relevant to the recipients, sometimes you might want to leave them a message. Here you can change the email title and body the way you want.

Open the custom email panel by clicking the “Customise email” button circled in red

Fill in with your custom title and body.

Fill in with your custom title and body

After that, you can continue to configure the export settings by choosing the export file type and everything else is the same from here onwards. Once you are done with it, you can click Export to start exporting data via email

You will get a success message from Cyclops when the email is sent successfully
Recipients will receive an email with a message from the sender all together with the exported files and some additional information

If you encounter any difficulties in exporting your data, please do not hesitate to report the problem via email

Updated on August 25, 2021

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