How to add a camera on Cyclops?
Cyclops utilises cameras to capture raw data in the location, so connecting your cameras to Cyclops is the second step...
Cameras
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What cameras does Cyclops support?
There are certain types of cameras that contain the RTSP stream link. If you are not sure whether your camera... -
What is RTSP stream URL?
The Real-Time Streaming Protocol (RTSP) stream URL is the link which Cyclops used to communicate with your camera and obtain... -
What do different components in camera stream URL mean?
The camera stream URL consists of four different components, with the format below: You may refer to the table below... -
How do I get the RTSP stream URL from my camera?
Not all camera systems provide the URL directly. In some situations, users may have to generate the URL themselves. But... -
Can I connect my camera to more than one touchpoint?
Yes, you can connect your camera to multiple touchpoints, but you cannot connect multiple cameras to a touchpoint. Learn how... -
How to finish the setup of uncompleted camera settings?
If you have already configured the basic settings of your cameras earlier on, such as inputting the operating hours and... -
How to edit camera settings?
To edit your camera’s settings including camera information, RTSP URL, camera license, camera spot & angle and camera coverage, please... -
How to delete my camera from Cyclops?
To delete your cameras from Cyclops, please continue reading to learn how to do it. Step 1: In “Locations”, click... -
What are the different camera stream statuses?
There are 6 different camera stream statuses. Continue reading to learn more! Initiating: Your camera is initializing on Cyclops. This... -
How to make the camera streaming more stable?
While Stability is important for Cyclops to process your video footage, we understand a faster internet connection is not always... -
How to get alerts on camera health status?
We understand that at times the connection of camera is not stable. To facilitate timely fix and minimize interruption on... -
How to pause / restart/ refresh my camera?
If you would like to adjust your camera status, Cyclops allows you to pause, restart or refresh your camera. Pause:... -
How to reactivate expired cameras?
If you found out that the license attached to your camera is expired, you may follow the below steps to... -
Is my camera streaming in real-time?
Yes, we process your data in real-time, but processed data will be displayed either in real-time or with a latency... -
Can Cyclops detect my face, identity and personal information?
Our platform utilizes facial detection to identify general information such as customer age, gender and facial expression. We do NOT... -
How long does Cyclops keep the camera stream footage?
Cyclops only keeps the unprocessed camera stream footage. Once the camera stream footage is processed, it will be removed from... -
How do I rename my camera?
Updating your camera name makes it easier for you and your team to identify the corresponding analytics zone. To rename...
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