What is RTSP stream URL? The Real-Time Streaming Protocol (RTSP) stream URL is the link which Cyclops used to communicate with your camera and obtain...
How do I get the RTSP stream URL from my camera? Not all camera systems provide the URL directly. In some situations, users may have to generate the URL themselves. But...
What do different components in camera stream URL mean? The camera stream URL consists of four different components, please refer to the table below for detailed descriptions of each. ...
How to make the camera streaming more stable? While Stability is important for Cyclops to process your video footage, we understand a faster internet connection is not always...
How can I add additional cameras to my account? Please notice that you cannot add an additional camera standalone. You must connect it to an analytics zone. To connect...
Can Cyclops detect my face, identity and personal information? Our platform utilizes facial detection to identify general information such as customer age, gender and facial expression. We do NOT...
How long do Cyclops keep the camera stream footage for? Cyclops only keeps the unprocessed camera stream footage. Once the camera stream footage is processed, it will be removed from...
How do I rename my camera? Updating your camera name makes it easier for you and your team to identify the corresponding analytics zone. To rename...
How to start / pause / relaunch my camera? You can start, pause or relaunch your camera by the 3 steps below. Step 1: Go to Settings > Cameras ...
Can I change the camera my analytics zone is connected to? No, you are not able to directly change the camera your analytics zone is connected to. If you really wish...
Can I change my camera operating hours? Yes, you can change the operating hours of your camera. Let’s learn how to do so in this article! Note:...
What are the different camera stream statuses? There are 6 different camera stream statuses. Continue reading to learn more! Online: your camera is connected and processing your...
Can I remove my camera from Cyclops? Yes, you may remove your cameras from Cyclops anytime you wish to do so. Please continue reading to learn how...
Is my camera streaming in real-time? Yes, we process your data in real-time, but processed data will be displayed with a latency of 3 to 8...
Can I connect my camera to more than one analytics zone? Yes, you can connect your camera to multiple analytics zones but you cannot connect multiple cameras to an analytics zone....
What cameras does Cyclops support? There are certain types of cameras that contain the RTSP stream link. If you are not sure whether your camera...